Sale of Goods Disputes
Under the Sale of Goods Act an item is faulty if it is:
- not of satisfactory quality
- not fit for purpose
- does not match the retailer’s description
If you have bought a faulty item you may be legally entitled to a full refund or to a repair or replacement. What you are entitled to will depend on the whole circumstances of the case, albeit certain retailers will often offer their customers additional rights to those provided by the Sale of Goods Act.
In particular, you have no legal right to receive a refund, repair or replacement if your complaint relates to fair wear and tear; accidental damage or misuse of the item; if you knew the item was faulty when you bought it; or if you don’t want the item any more (for example, if it is the wrong size or colour).
These rights also apply to items purchased online although the provisions of the Distance Selling Regulations also give consumers a right to a cancellation period of 7 working days in which to withdraw from the contract and that irrespective of whether the item purchased is faulty.
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